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Story Roots

Story Roots — Shipping, Returns & Refunds Policy

DRAFT — for review by a qualified Indian advocate before publishing. Not legal advice.

Written for the current model (orders placed via WhatsApp; no on-site checkout) and aligned with

the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Several

operational figures are placeholders — fill them once shipping/refund operations are set.

Last updated: 【fill: effective date】

This policy applies to purchases of Story Roots products from Kuldhar Global Ventures LLP

("we", "us"). Orders are placed and confirmed over WhatsApp; there is no checkout on the

Website.

1. Orders & confirmation

Prices are in INR, inclusive of applicable taxes. An order is confirmed only when we accept it over

WhatsApp. We may decline or cancel an order for reasons including unavailability, a pricing/listing

error, or suspected fraud, with a full refund of any amount paid for that order.

2. Shipping

  • We currently ship to 【fill: serviceable areas / "across India"】.
  • Orders are dispatched within 【fill: e.g., 2–4】 business days of confirmation; estimated delivery

is 【fill: e.g., 3–7】 business days thereafter, depending on location.

  • Shipping charges: 【fill: flat fee / free above ₹X / calculated at confirmation】.
  • Delivery is via third-party couriers; delays caused by the courier or by events beyond our control

(force majeure) are not within our liability, though we will help you follow up.

3. Damaged, wrong or defective items

If an item arrives damaged, incorrect, or defective, tell us within 【fill: e.g., 48 hours】 of

delivery at support@storyroots.co or on WhatsApp, with photographs of the product and packaging.

On verification, we will arrange a replacement or a refund at no extra cost to you.

4. Returns

Because these are food/consumable products, for safety and hygiene we cannot accept returns of

opened or used product except where it is defective or unsafe. Unopened product in its

original, sealed packaging may be returned within 【fill: e.g., 7 days】 of delivery for

【fill: refund / replacement】, subject to inspection. Some items may be marked non-returnable at

the point of order.

5. Cancellations

You may cancel an order before dispatch by messaging us on WhatsApp. After dispatch, please

follow the returns process above.

6. Refunds

Approved refunds are processed within 【fill: e.g., 7–10】 business days to your original payment

method or as otherwise agreed at the time of order.

7. Your statutory rights

Nothing in this policy limits or affects your rights and remedies as a consumer under the

Consumer Protection Act, 2019 and other applicable law.

8. Contact / grievance

Questions or complaints: support@storyroots.co — Grievance Officer 【fill: name】,

Kuldhar Global Ventures LLP, Office 1206, SS Omnia, Sector-86, Gurugram, Haryana – 122004.